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Lynne O'Connor is Instinctive

Lynne has been involved in the world of usability since 1998, when she became Usability Project Manager for Citibank's Global Electronic Customer Delivery Division, working out of New York City. 

In this role she was responsible for putting in place a user-centred design methodology for Citibank's Global Internet Banking Application.  This included defining standards and guidelines, conducting workflow analysis sessions with end users and user testing through multiple iterations of the application.

On returning to New Zealand in 2000, Lynne continued her involvement in usability.  Lynne joined The Web (a leading web development company) as a project manager and instigated the introduction of user testing to the project lifecycle.

At The Web, Lynne conducted user testing on re-designed websites for The National Library, The National Bank of New Zealand, House of Travel and AMP Hendersons.

Working as an independent consultant since 2002, Lynne has conducted usability tests throughout New Zealand as well as Sydney and the United Kingdom.


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